DIGITAL MUSIC
REFUND POLICY.
Digital Music Sales
All digital music sales are final once purchase access is provided.
Because digital music cannot be physically returned after access or delivery has been provided, Freedom Nation Records generally does not provide refunds for completed digital music purchases.
Exceptions
Freedom Nation Records may provide a refund, replacement, or other appropriate resolution when there is a legitimate problem with an order, including:
- A duplicate charge for the same purchase.
- The customer receives the incorrect digital file.
- The purchased file is corrupted or cannot be downloaded because of a technical problem with Freedom Nation Records.
- Another verified purchase or delivery problem that Freedom Nation Records is unable to resolve.
Download Problems
If a customer experiences a technical problem accessing a purchased song, Freedom Nation Records may first attempt to correct the problem or provide replacement access before issuing a refund.
Change of Mind
Refunds are generally not provided because a customer changes their mind, no longer wants the song, or decides after purchase that they do not like the music.
Unauthorized or Fraudulent Charges
If you believe a payment was made without your authorization, contact your payment provider and Freedom Nation Records so the transaction can be reviewed.
Your Rights
Nothing in this policy is intended to limit any refund, cancellation, or consumer-protection rights that cannot legally be waived under applicable law.
Contact
If there is a problem with a digital music purchase, please contact Freedom Nation Records and provide enough information to identify the transaction and explain the issue.
Please do not publicly share purchased download links or purchased digital music files.